CiscoXaaSAPI

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API Error Messages

This page is a list of error messages that may be returned if certain business rules are not met. Please go through this guide and fix the errors.


If you need help, please contact Cisco Support


Create & Change Errors (HTTPS:400)


Errors encountered when trying to create or change a subscription order


Error CodeError Description
ADDRESS_ERRORErrors related to Party Address Information.
Example: Address - End Customer, End Customer Cust account is inactive
BILL_TO_ERRORErrors related to Billing ID.
Example: Given CCO ID is not assoicaed with the BID
BIZ_RULE_FAIL_ERRORErrors related to Business Rule Validation.
Example: The reseller is not a registered reseller with Cisco or the registration status may have expired to make this transaction
CISCO_ERRORCisco Related Error. Please address all other errors first, if CISCO_ERROR persists after all other errors are addressed, please contact Cisco Support
Example: There seems to an issue at our end. For assistance please contact Cisco Support
CONTACTS_ERRORErrors related to Contact Information.
Example: End customer/Service to Contact must have first_name, last_name and email specified
PO_ERRORErrors related to Order ID
Example: Purchase order number is required to submit this order
PRICELIST_ERRORError related to selected Currency.
Example: Currency is invalid. Please submit with a valid currency.
SKU_ERROROffer Related Errors.
Example: The Subscription is either incorrect or pending provisioning completion. Please verify the Subscription and try again
SUBSCRIPTION_ERRORSubscription-specific errors.
Example: Subscription configuration is not valid. Select 'Change/Select Options' to remove or correct the options
TNC_ERRORTerms and Conditions must be accepted to Submit Order
Example: Please accept the terms and conditions to submit the order
UNKNOWN_ERRORTechnical Error has occurred. Please contact CCW Support
Example: A technical error has occurred


Cancel Errors (HTTPS:400)



Error CodeError Description
SUBSCRIPTION_ERRORSubscription related Error
Example: Pending cancellation request already exists for this subscription
CISCO_ERRORCisco Related Error. Please address all other errors first, if CISCO_ERROR persists after all other errors are addressed, please contact CCW Support
Example: There seems to an issue at our end. For assistance please contact Cisco Support.
UNKNOWN_ERRORTechnical Error has occurred. Please contact CCW Support
Example: A technical error has occurred.


Provisioning Errors (HTTPS:400)



Error CodeError Description
PROVISIONING_ERRORErrors related to Provisioning Details.
Example: The entered Site URL already exists. Please enter a valid Site URL
UNKNOWN_ERRORTechnical Error. Please contact CCW Support
Example: A technical error has occurred

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